Reddit Marketing Case Study with Dove - Turning Real Reviews into Real Growth

About this episode

What happens when a global brand hands over its creative control to unfiltered customer feedback? In this episode of The Digital Marketing Podcast, Daniel Rowles speaks with Emily Barfoot, Head of Dove Beauty at Unilever, about a bold and unconventional campaign built on Reddit conversations. At a time when trust in polished marketing is eroding and AI is reshaping how content is discovered, Dove leaned into one of the internet's most unpredictable platforms. By amplifying genuine, unedited user reviews, both positive and negative, the brand not only drove awareness but also delivered measurable commercial impact. This episode explores how marketers can rethink control, embrace transparency, and tap into community-driven credibility. In This Episode How Dove identified an organic Reddit conversation and turned it into a multi-channel campaign Why Reddit's "unpolished" nature makes it a powerful platform for trust and insight The strategy behind publishing the first 50 real user reviews without editing or filtering How Dove balanced positive and negative sentiment to build credibility The role of social listening in shaping campaign direction and optimisation How Reddit content was