Dubai Hospitality and the Making of a World-Class Hotel Scene

About this episode

Welcome to episode two of a four-part Unpacked series on Dubai travel, this time focused on Dubai hospitality: how a city with more than 800 hotels and 150,000 rooms built a world-class hotel scene on one of the Arabian Peninsula’s oldest traditions: the welcome. Guest host Nicola Chilton starts in the desert with Philippe Zuber, CEO of Kerzner International, who oversees eight Dubai hotels, including two Atlantis resorts and three One&Only resorts. Zuber shares his “secret spot” for first-time visitors, the calm kind of desert rather than dune bashing, and explains how the mix of desert, skyline, and sea shapes the travel experiences he recommends. He also talks about the role hotels play in the city’s social life and what it’s like to work alongside colleagues from 200 nationalities. Then Nicola sits down with Mohammed Kazim, a Dubai-born cultural entrepreneur, who traces Dubai hospitality culture back to Al Wasl, the “connecting point” where trade routes met, and to a three-day welcome code that obliged hosts to shelter and feed any guest without asking questions. It’s why Arabic coffee and dates are still the first thing you’re offered, and why standards at Dubai’s hotels run